CarWash Management

A differentiation advantage is achieved when you deliver customer benefits – better than your competitor.

Human Talent, your single greatest asset, can help you get there. How? By developing that talent.

More and more organizations are recognizing that in order to gain a competitive advantage, they need to make sure their people know how to handle themselves professionally when relating to customers and peers.

“Any company trying to compete must figure out a way to engage the mind of nearly every employee.”

- Jack Welch, Former CEO, General Electric

Investing in your employees encourages them to apply their tacit knowledge and soft skills – enhancing their self-worth and strengthening their commitment to your company’s performance. They are your only asset that cannot be replicated by your competitor. After all, they are “the company” from a customers’ viewpoint.

Educating, training and developing human talent is a critical success factor in creating or strengthening a competitive advantage. Our 5-day Management I program focusing on Express Exterior models, engages participants in learning about the human resource aspects of a professional car wash operation and the importance of creating a sustainable competitive advantage. Program graduates will learn the skills needed to:

• Increase customer retention by improving employee – customer relations
• Gain commitment and accountability from employees
• Generate awareness and understanding among employees
• Deliver high car counts and raise bottom line profits